Privacy Policy
Velaikaran respects your privacy and is committed to protecting your personal information across our website, Customer App, and Driver App.
No GPS Tracking
We never access or store real-time device location.
We Never Sell Data
Your personal information is not sold or rented.
Secure Payments
Card details are handled by trusted payment providers.
By using our Services, you acknowledge that you have read and understood this Privacy Policy. Please read it carefully to understand how we collect, use, store, and protect your information.
1. Information We Collect
We collect only the information necessary to provide and manage our laundry, pickup, delivery, customer support, and driver services.
Customer Information
When you register, place an order, or use our Services, we may collect:
- Name
- Mobile phone number
- Email address
- Pickup and delivery address entered by you
- Order and laundry service details
- Order history
- Payment and transaction details
- Information you provide when contacting customer support
Driver Information
When a driver uses the Velaikaran Driver App, we may collect:
- Name
- Mobile phone number
- Email address
- Login credentials
- Profile photograph
- Assigned order information
- Delivery status and progress
- Information related to pickup and delivery activities
2. Delivery Address and Location
Velaikaran does not collect, access, track, or store GPS or real-time device location information.
- Neither the Customer App nor the Driver App requires location permission.
- Pickup and delivery are performed using the address and phone number entered by the customer when placing an order.
- The Driver App does not continuously track or monitor the driver’s physical location.
3. Camera and Photo Access
Where the relevant feature is available, the Customer App or Driver App may request camera or photo library access only when the user chooses to capture or upload an image. For example, drivers may use this feature to:
- Update their profile photograph
- Photograph damaged items or packages
- Verify items or packages
- Provide photographic evidence related to an order
Images submitted through the Services are used for the relevant service, verification, support, or order-related purpose.
4. Device Permissions
Our applications may require the following permissions depending on the features being used:
- Internet Access: communicate with Velaikaran servers for login, orders, delivery updates, image uploads, and other Services.
- Camera / Photo Library: used only when the user chooses to capture or upload an image.
- Location: not requested or used.
Velaikaran does not use GPS tracking, background location tracking, geofencing, or continuous location monitoring.
5. Push Notifications
We may use push notification services, including Firebase Cloud Messaging (FCM), to send service-related notifications such as:
- New order assignments
- Order status updates
- Pickup and delivery updates
- Important account notifications
- Service-related announcements
A device notification token may be processed solely for delivering push notifications. The token is not used to determine the user’s physical location.
6. How We Use Information
We may use the information we collect to:
- Create and manage customer and driver accounts
- Process laundry orders and arrange pickups and deliveries
- Assign orders to drivers
- Contact customers regarding their orders
- Provide customer and driver support
- Send order and delivery updates
- Verify items and delivery conditions
- Process payments and transactions
- Maintain business and order records
- Improve and maintain our Services
- Prevent fraud, misuse, and unauthorized access
- Comply with applicable laws and legal requirements
7. Sharing of Information
We do not sell or rent your personal information. We may share necessary information with trusted service providers or authorized personnel when required to operate our Services, such as:
- Drivers assigned to customer orders
- Velaikaran dispatch and operations personnel
- Payment service providers
- Hosting and infrastructure providers
- Notification service providers
- Technical and customer support providers
- Government authorities when legally required
Customer information provided to a driver is limited to what is reasonably necessary to complete the assigned pickup or delivery.
8. Payment Information
Payments may be processed through third-party payment providers, which process your payment information according to their own privacy policies and security practices.
Velaikaran may receive transaction information such as payment status, transaction ID, amount, and payment confirmation. We do not intentionally store complete card numbers, CVV numbers, or banking credentials on our own servers.
9. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no electronic storage or internet transmission method can be guaranteed to be completely secure. Users are responsible for keeping their account credentials confidential.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our Services and maintain accounts
- Complete and maintain order records
- Process transactions
- Resolve disputes
- Prevent fraud or misuse
- Meet legal, accounting, and business requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.
11. Account and Data Deletion
You may request deletion of your Velaikaran account and associated personal information, subject to information that we are legally required to retain. To request deletion, please contact us using the details below.
We may request reasonable information to verify your identity before processing a deletion request.
12. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Maintain user sessions
- Remember preferences
- Improve website performance
- Maintain security
- Understand website usage
You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.
13. Third-Party Services
Our website and applications may use third-party services for payment processing, hosting, push notifications, security, communication, and technical infrastructure. These providers may process information according to their own privacy policies, which we encourage you to review.
14. Children's Privacy
Our Services are not intentionally directed toward children under the age of 18. We do not knowingly collect personal information from children without appropriate authorization or consent where required by law. If you believe a child has provided personal information to us, please contact us.
15. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent where applicable
- Ask questions about how your information is processed
You can contact us to exercise these rights. We may need to verify your identity before processing certain requests.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or applicable laws. When we make changes, we will publish the updated policy on our website and update the Last Updated date. We encourage you to review it periodically.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Velaikaran
📞 +91 98402 71793
✉️ velaikaran2010@gmail.com
🌐 https://velaikaran.com/
18. Consent
By using the Velaikaran website, Customer App, or Driver App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable law.