Terms & Conditions
Last Updated: August 31, 2026
Accurate Order Details
Correct name, phone and address help us deliver on time.
Careful Garment Handling
Tell us about stains, delicate fabrics and existing damage.
Clear Pricing & Refunds
Prices shown at order time, with fair cancellation rules.
Welcome to Velaikaran. By accessing or using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use our Services.
1. About Velaikaran
Velaikaran provides laundry-related services, including laundry cleaning, pickup, delivery, order management, and related customer support services.
Services available to customers may vary depending on location, service availability, and operational conditions.
2. Customer Account
To use certain features of our Services, you may be required to create an account. You agree to:
- Provide accurate and complete information
- Provide a valid name and contact number
- Provide an accurate pickup and delivery address
- Keep your account credentials confidential
- Notify us if you believe your account has been accessed without authorization
You are responsible for activities performed through your account. Velaikaran may suspend or terminate an account if we reasonably believe it is being misused, is fraudulent, or is used in violation of these Terms.
3. Placing an Order
When placing a laundry order, you are responsible for providing accurate information, including:
- Name and phone number
- Pickup address and delivery address
- Required laundry services
- Other information necessary to complete the order
The pickup and delivery address must be entered by the customer. Velaikaran does not use GPS or real-time location tracking to determine the customer’s address or driver’s location. An order is subject to acceptance and service availability.
4. Pickup and Delivery
Customers are responsible for providing a correct and accessible pickup and delivery address and a valid contact number. Our delivery personnel may contact the customer using the phone number provided with the order.
Delivery times may vary due to:
- Order volume
- Traffic and road conditions
- Weather
- Operational circumstances
- Customer availability
- Incorrect or incomplete address information
- Other circumstances outside our reasonable control
A customer may be required to be available at the provided address or provide appropriate instructions. If the customer is unavailable or the address cannot reasonably be located or accessed, an additional delivery attempt or applicable charges may apply.
5. Laundry and Garment Services
Customers must provide accurate information about items submitted for cleaning, and should inform Velaikaran of any special cleaning requirements, delicate materials, stains, existing damage, or other relevant conditions before processing where possible.
Some stains, marks, discoloration, damage, or odors may not be completely removable through normal cleaning processes. Velaikaran will use reasonable care when handling garments but cannot guarantee that every stain, mark, or condition will be completely removed.
6. Existing Damage and Item Condition
Customers are responsible for informing Velaikaran about pre-existing damage or special conditions of garments before processing. Where appropriate, Velaikaran may document the condition of items through photographs or item verification.
Velaikaran is not responsible for pre-existing damage, normal wear and tear, color fading, shrinkage, fabric weakness, or damage resulting from the manufacturer’s care instructions or the inherent characteristics of a garment.
7. Prohibited or Unsafe Items
Customers must not submit items that are illegal, dangerous, hazardous, contaminated, or otherwise unsuitable for normal laundry processing. This may include items containing:
- Flammable or explosive materials
- Hazardous chemicals
- Biohazardous substances
- Sharp or dangerous objects
- Illegal substances
- Other materials that may pose a risk to people, property, equipment, or the environment
Velaikaran may refuse to process any item that it reasonably considers unsafe or unsuitable for the Services.
8. Pricing and Payment
Prices for Services will be displayed or communicated to the customer through the applicable ordering process. The customer is responsible for paying the applicable charges for the selected Services, using the payment methods made available by Velaikaran or its payment service providers.
Prices may change from time to time. The price presented at the time of placing an order will generally apply to that order, subject to corrections or additional charges that may reasonably arise from the actual services provided.
9. Additional Charges
Additional charges may apply where reasonably necessary, including for:
- Additional services requested by the customer
- Special handling
- Additional delivery attempts
- Incorrect or incomplete address information
- Services requested after the original order
- Other charges communicated to or agreed with the customer
Where reasonably possible, we will inform the customer before applying additional charges.
10. Cancellation and Refunds
Customers may request cancellation of an order before it has progressed to a stage where cancellation is no longer reasonably possible. Refund eligibility may depend on:
- The stage of the order
- Whether pickup has occurred
- Whether cleaning or processing has started
- Services already performed
- Applicable payment processing conditions
Where a refund is approved, it will be processed using the applicable payment method or another reasonable method. Any specific cancellation or refund conditions communicated during the ordering process will also apply.
11. Lost or Damaged Items
Velaikaran takes reasonable care when handling customer items. If an item is reported as lost or damaged, the customer should contact Velaikaran as soon as reasonably possible after receiving the order.
We may investigate using available order records, item verification information, photographs, and other relevant information. Any compensation or resolution will be determined based on the circumstances of the case and applicable law.
Velaikaran is not responsible for damage caused by pre-existing conditions, normal wear and tear, incorrect care labels, inherent fabric characteristics, or conditions that could not reasonably have been identified before processing.
12. Customer Responsibilities
Customers agree to:
- Provide accurate information and a valid phone number
- Provide a correct pickup and delivery address
- Ensure that submitted items are suitable for laundry processing
- Remove personal belongings from garments before handing them over
- Make required payments on time
- Cooperate with pickup and delivery arrangements
- Use the Services lawfully and responsibly
Velaikaran is not responsible for personal belongings accidentally left inside garments or packages.
13. Driver App and Driver Partners
The Velaikaran Driver App is intended for authorized Velaikaran driver partners, who must:
- Use their own authorized account and keep login credentials secure
- Handle customer information confidentially and use it only for assigned orders
- Follow pickup and delivery instructions
- Update order status accurately
- Handle customer items with reasonable care
- Provide accurate information through the Driver App
- Not misuse customer information or order details
Driver partners must not use customer information for personal, promotional, or unrelated purposes.
14. Customer Information Provided to Drivers
For the purpose of completing an assigned order, Velaikaran may provide a driver with information such as:
- Customer name and phone number
- Customer-entered pickup and delivery addresses
- Order details
This information is provided only to the extent reasonably necessary to complete the assigned delivery or service.
15. No GPS Tracking
Velaikaran does not require or use GPS or real-time device location tracking for its Customer App or Driver App. Delivery operations are based on the pickup and delivery information entered by the customer.
16. Website and App Use
You agree not to:
- Attempt to gain unauthorized access to our systems
- Interfere with the operation of our website or applications
- Upload malicious software or harmful content
- Use the Services for fraudulent or illegal purposes
- Misrepresent your identity
- Access another user’s account without authorization
- Copy, modify, reverse engineer, or misuse our applications or systems except where permitted by applicable law
We may restrict or suspend access to the Services if these Terms are violated.
17. Intellectual Property
The Velaikaran name, logo, website, application, content, design, software, graphics, and other materials are owned by or licensed to Velaikaran unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit our intellectual property without prior written permission, except where permitted by applicable law.
18. Third-Party Services
Our Services may use third-party services such as payment providers, hosting providers, notification services, maps or other technology services. These may be subject to their own terms and policies, and Velaikaran is not responsible for services independently operated by third parties.
19. Service Availability
We will make reasonable efforts to keep our Services available and operational. However, we do not guarantee that the website, applications, or Services will always be available, uninterrupted, error-free, or free from technical problems.
Services may be temporarily unavailable due to maintenance, technical issues, network problems, operational circumstances, or events outside our reasonable control.
20. Limitation of Liability
To the extent permitted by applicable law, Velaikaran will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our Services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
21. Events Beyond Our Control
Velaikaran will not be responsible for delays or failure to perform Services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, traffic disruptions, government actions, strikes, network failures, technical failures, or other unforeseen events.
22. Privacy
Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information. Please review it for additional information regarding data handling.
23. Account Suspension or Termination
We may suspend or terminate access to an account or Services where reasonably necessary, including when:
- These Terms are violated
- Fraudulent activity is suspected
- The Services are misused
- Unauthorized access is attempted
- Required payments are not made
- Continued use creates a security or operational risk
You may also request deletion of your account subject to applicable legal and business record-retention requirements.
24. Changes to These Terms
Velaikaran may update these Terms from time to time. Updated Terms will be published on our website or through the relevant application, together with an updated Last Updated date.
Your continued use of the Services after updated Terms are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
25. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes arising from or relating to the Services shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.
26. Contact Us
If you have questions regarding these Terms & Conditions, please contact us:
Velaikaran
📞 +91 98402 71793
✉️ velaikaran2010@gmail.com
🌐 https://velaikaran.com/
27. Acceptance of Terms
By accessing or using the Velaikaran website, Customer App, or Driver App, you confirm that you have read, understood, and agree to these Terms & Conditions. If you do not agree, you should not use the Velaikaran Services.